Desk 12

The twelfth desk does the unglamorous work.

A working cell for logs, checklists and the handover that usually gets lost in a group chat.

Send the log See the work

What we do

Shift logs

A single page that survives the weekend.

Handover packs

For the person who was not in the room.

Incident notes

Facts first, narrative later.

Weekend-proof log

A single page that still makes sense on Monday. Who has the key. What failed at 02:10.

Handover for the absent

The person who was not in the room still gets the facts.

Incident first, narrative later

We timestamp. We do not workshop a hero story while the floor is wet.

Who this is for

Shift teams

Who lose the truth in a group chat.

Small orgs

Who cannot afford a ‘PMO’.

Incident owners

Who need a note before the lawyers arrive.

How a typical job runs

  1. 1. Park the running document

    Current log, the chat export, the unofficial spreadsheet.

  2. 2. One format

    DRCG D12 puts it on a page that survives copy-paste.

  3. 3. Run the week

    Checklists, the unglamorous twelfth desk.

  4. 4. After-action

    Facts, then the paragraph. Then stop.

About DRCG D12

DRCG D12 is a place to park running documents: who has the key, what failed last night, what is due before Monday.

A working cell for logs, checklists and the handover that usually gets lost in a group chat. Desk 12 does not need a logo animation.

If you want a transformation office, look elsewhere. If you want the handover that usually dies, write.

Names of who actually holds keys beat an org chart.

Always-oninbox
Plainfiles
Notheatre

What happens after you write

Send [email protected] the log. DRCG D12 replies with a cleaned page or a question that hurts.

Questions people actually ask

Is this software?
No. It is a cell and a method. Tools are whatever you already have.
24/7?
The inbox is monitored. A human roster is a separate conversation.
Can you sit in our slack?
If it helps the log. We will not become your helpdesk mascot.
Confidential incidents?
Yes. Need-to-know is a list, not a feeling.
What to send first?
Last night’s log, even if it is ugly.

Get in touch

Write [email protected] with the situation, a date if you have one, and the best way to reply. We read the box and answer in order.

Send the log
Direct mail
[email protected]

drcgd12.work